How the pickup works
- Book with your flight number. Before the trip we send you the car and its plate number.
- After passport control (international flights), baggage claim and customs, go to the meeting point: outside Gate 2–3 for international flights, Gate A inside the terminal for domestic flights.
- Our staff wait there holding a sign with your name.
- Can't see our staff? Stay at the meeting point and message us on WhatsApp; customer service is there 24/7 and gets in touch with the driver for you.
Full details: Meeting your driver at Phuket Airport (HKT).
If your flight is late
A person checks your flight before the driver sets off, so a delay moves your pickup — you don't need to call. The first 60 minutes of waiting are counted from when your flight actually lands. A flight delay is not a change to your booking, so there is no fee.
Going to the airport
The same fixed fares apply from your hotel to the airport. Tell us your flight time when you book; customer service can suggest a pickup time. The driver drops you at the departures entrance of your terminal.
Hotel not on the list?
Choose the beach area your hotel is in. For hotels elsewhere — Nai Yang, Surin, Panwa or Kathu, for example — send the hotel name on WhatsApp for a fixed price.

